JERAHMEEL JAY CONCHA
Founder & Lead IT Consultant · Senior VoIP, UCaaS & Network Engineer
Jerahmeel “Jay” Concha leads JC IT Services with more than 15 years of technical experience across enterprise telecommunications, cloud PBX architecture, network security, global IT infrastructure, web engineering, and practical AI automation.
Profile Snapshot
Overview
Technical Leadership
Jay designs and supports enterprise communications, cloud PBX, networking, and security systems while translating complex engineering decisions into reliable business outcomes.
Founder & Consultant
Through JC IT Services, he delivers fractional enterprise IT consulting, cloud migrations, network security reviews, hosted VoIP deployments, web platforms, and scalable technical operations.
Practical Innovation
His work connects established infrastructure engineering with modern web systems and AI automation, helping organizations reduce manual work without sacrificing reliability, documentation, or human oversight.
Core Competencies
VoIP & Cloud Telephony
Cloud PBX architecture and administration across Cisco UC, Broadsoft, Metaswitch, Netsapiens, 3CX, Avaya, FreePBX, and Asterisk.
UCaaS & Collaboration
Unified communications and contact-center systems spanning Microsoft Teams, Zoom Phone, Cisco WebEx, UCaaS, and CCaaS environments.
Network Infrastructure
SIP and signaling, SIP trunks, IVR design, QoS, bandwidth prioritization, routing and switching, VLANs, and VPNs.
Security & Monitoring
Fortinet firewalls and gateways, Cisco ASA, SonicWall, Wireshark, SolarWinds, Cisco Unified RTMT, performance analysis, and outage isolation.
Cloud & Web Engineering
AWS, Azure, Google Workspace, HTML5, CSS3, WordPress, UI/UX implementation, cloud hosting, and full-cycle web delivery.
AI Automation
Business workflow automation, AI-assisted systems, digital transformation frameworks, and human-centered operational design.
Engineering Stack
PBX Platforms
Cisco UC, Broadsoft, Metaswitch, Netsapiens, 3CX, Avaya, FreePBX, Asterisk, Zoom Phone, and Microsoft Teams.
Voice Engineering
SIP trunks, IVR logic, corporate call routing, extensions, voice QA, jitter and latency analysis, QoS, and telephony monitoring.
Network & Security
Fortinet, Cisco ASA, SonicWall, Wireshark, SolarWinds, RTMT, routing, switching, VLANs, VPNs, and fiber voice infrastructure.
Digital Delivery
AWS, Azure, Google Workspace, HTML5, CSS3, WordPress, scalable hosting, technical documentation, training systems, and AI automation.
Experience
PBX Engineer
RocketLevel Inc. · Mar 2025 to Present
Deploys and maintains scalable enterprise PBX systems, engineers SIP trunks and IVR logic, manages call routing, monitors voice performance, troubleshoots outages, and maintains systems documentation.
Founder & Lead IT Consultant
JC IT Services · 2023 to Present
Leads fractional IT consulting, cloud migrations, network security reviews, hosted VoIP deployments, AI automation initiatives, web development, UI/UX implementation, and scalable hosting for global clients.
Network & VoIP Engineer
Tele Express Business Systems · Sep 2024 to May 2025
Provisioned enterprise UCaaS environments across Broadsoft, Metaswitch, Netsapiens, 3CX, Zoom, and Microsoft Teams while refining escalation workflows and technical knowledge systems.
Specialized VA / Web Developer
Wing AI, Remote · Feb 2024 to May 2024
Built brand-aligned HTML and CSS integrations, provisioned web templates, managed cloud hosting, and delivered technical support for digital marketing systems.
VoIP Engineer
EMAPTA / Acquire BPO, Remote · 2020 to 2023
Supported enterprise cloud PBX and Australian telecommunications networks, diagnosing signaling, routing, bandwidth, fiber voice, and endpoint issues across Cisco, Avaya, Yealink, and Polycom systems.
SME & Level 3 Technical Support
Acquire BPO · Oct 2013 to Nov 2017
Owned escalations for WAN routing and fiber infrastructure issues, coordinated with core network engineering teams, and coached Level 1 and Level 2 technical support desks.
Education & Certification
Certification
Fortinet Certified through the Network Security Academy.
Information Technology
Bachelor of Science in Information Technology studies, University of the People · 2018 to 2019.
Creative Writing
Bachelor of Arts in Creative Writing studies, University of the Philippines Diliman · 2006 to 2010.
Contact & Links
Services
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