LOVABLE KHAYE YU UMALI
Sales Development Officer · Client Acquisition · IT Solutions
Lovable Khaye “Bubbles” Umali leads sales development and client acquisition for JC IT Services. She brings more than 11 years of global, client-facing experience across enterprise IT support, Microsoft 365 administration, service delivery, team leadership, and customer care.
Profile Snapshot
Consultative sales
Technology supports the conversation—not the other way around.
Bubbles uses research and AI-enabled tools to prepare faster, while discovery, trust, listening, and the client relationship remain personal.
Overview
Sales Development
Bubbles handles client acquisition for JC IT Services, connecting organizations with practical IT, automation, web, and operational solutions aligned with their business needs.
Technical Credibility
Her background spans Microsoft 365, IT service management, endpoint support, cloud workspaces, identity and access, and enterprise troubleshooting across global client environments.
Client Experience
Years of VIP support, escalation ownership, team coaching, reporting, and stakeholder communication enable her to translate technical requirements into clear, customer-focused conversations.
Core Competencies
Client Acquisition
Prospect engagement, needs discovery, relationship development, and connecting clients with the right JC IT Services capabilities.
Technical Solution Discovery
Translating business challenges into clear requirements across managed IT, automation, websites, communications, and operational support.
Stakeholder Communication
Customer-focused communication shaped by enterprise, VIP, escalation, and service-delivery experience.
IT Service Management
Incident handling, SLA tracking, escalation management, ServiceNow workflows, and structured enterprise service delivery.
Microsoft 365 & Cloud
Microsoft Teams, SharePoint Online, Exchange Online, OneDrive, Intune, Azure, Citrix, Cloud PC, and Windows Virtual Desktop.
Team Leadership
KPI monitoring, coaching, onboarding, escalation support, daily task coordination, and service quality improvement.
Technical Skills
Microsoft Ecosystem
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Intune, and Azure Cloud PC.
Endpoint & Remote Support
Windows OS, macOS, Windows Virtual Desktop, Citrix, TeamViewer, Quick Assist, Remote Desktop, ScreenConnect, NinjaOne, and Addigy.
Service Platforms
ServiceNow, ConnectWise, Zendesk, Stonebranch, Control-M, Google Workspace, and enterprise ticketing workflows.
Access, VPN & Administration
Active Directory, Cisco AnyConnect, GlobalProtect, Microsoft Always-On VPN, Google Workspace administration, procurement, scheduling, and office operations.
Experience
Sales Development Officer
JC IT Services · Apr 2026 to Present
Handles client acquisition for the agency, engaging prospective customers and helping connect their business needs with JC IT Services solutions.
Service Delivery Helpdesk Engineer
Charter IT Solutions, USA Remote · Jul 2025 to Apr 2026
Delivered Microsoft 365 support, endpoint health monitoring, documentation, VIP assistance, and collaboration-tool support for enterprise stakeholders across school programs.
Senior Service Desk Analyst
ALPHA DATA, Abu Dhabi, UAE · Nov 2022 to Jun 2024
Supported the Abu Dhabi Investment Authority environment with Exchange mailbox administration, shared mailboxes, distribution groups, meeting room systems, Surface Hub rollout support, reporting, onboarding, and ServiceNow knowledge management.
Acting Team Lead — Audio Visual Team
ALPHA DATA, Abu Dhabi, UAE · Feb 2024 to Jun 2024
Coordinated daily operations, monitored KPIs and SLA performance, coached team members, handled escalations, supported onboarding, and drove workflow and service-quality improvements.
MSP & Service Desk Roles
Worked across PROV International, TATA Consultancy Services, and Allegis Global Solutions supporting financial, energy, and enterprise clients with remote support, software deployment, account administration, and issue resolution.
Earlier Technical & Administrative Roles
Built foundational customer, operations, and technical experience at Acquire Pacific, TPG, TeleTech, Elm Vine Hotel, and Expercs through broadband support, team assistance, recruitment coordination, payroll, procurement, scheduling, and office administration.
Certifications & Education
Certifications
Microsoft Azure Fundamentals (AZ-900), ITIL 4 Foundations, Microsoft 365 Administration Fundamentals, IT Service Desk: Customer Service Fundamentals, Windows 10 for IT Professionals, Troubleshooting Common PC Issues, and Microsoft 365 Copilot Essentials.
Education
Bachelor of Science in Business Administration, Management Information Systems, AMA University - Quezon City.
Recognition
Employee of the Month award recipient, with advanced English and proficient Filipino communication skills.