Role Snapshot
Dealership customer care, powered by people
Support automotive customers across calls, email, chat, appointments, lead follow-ups, and CRM records while coordinating with sales and service teams.
JCIT Services Job Posting
Customer Service Representative
RemoteAutomotiveCustomer SupportCalls & ChatAppointments
LISTENASSISTFOLLOW UPDELIVER
JCIT Services is looking for a highly motivated, customer-focused representative with hands-on experience in the new and used automotive dealership industry.
If you understand dealership operations, communicate confidently with customers, and know how to deliver an excellent customer experience, we want to hear from you.
Responsibilities
What you will do
Customer conversations
Answer inbound calls and handle customer inquiries through phone, email, chat, and other communication channels.
Vehicle support
Assist customers with questions about new and used vehicles and provide accurate, timely information.
Appointments and follow-ups
Schedule and confirm appointments, test drives, service visits, and follow up with leads and existing customers.
CRM documentation
Document every interaction and keep customer and CRM records complete and up to date.
Dealership coordination
Coordinate with sales, service, and dealership teams and escalate complex concerns appropriately.
Quality standards
Follow established processes and scripts while maintaining professionalism and a positive attitude.
Required Setup
Remote-ready from day one
Computer and internet
Own a reliable computer or laptop and a stable, high-speed internet connection.
Backup power
Maintain a reliable backup power solution during power interruptions.
Professional calls
Use a noise-canceling headset in a quiet, professional workspace.
Preferred Qualifications
Experience that stands out
Dealership and BDC
Direct new/used dealership, BDC, automotive sales support, or appointment-setting experience.
Automotive CRM
Experience with automotive CRM systems, dealership terminology, and U.S.-based customers.
Remote teams
Experience handling inbound/outbound calls and working with remote dealership teams.
Why JCIT Services
AI-powered. People-driven.
Work in a modern, technology-focused environment supporting real businesses and customers. Strong performance can lead to more responsibility, new skills, and growth within the organization.
Apply Now
Application form
Tell us about your automotive dealership and customer service experience.